It’s Daley, here with an update regarding all things wedding-dress-catastrophe related!
If you don’t know what I’m talking about, feel free to check out my latest blog post here.
BUT if you don’t feel like doing that, I will make a long story short.
Daley orders wedding dress through Tradesy. Daley receives said wedding dress and discovers huge hole. Daley contacts customer service but customer service is too slow so Daley throws a fit!
And that’s basically my 1415 word count blog, summed up into a few sentences. Pshhh. And my sister says I have a rambling problem. TAKE THAT KELLY.
But I digress.
After all my tantrums, Tradesy has gotten back to me! I had been sharing a correspondence with one of the customer service representatives, Melissa, and after about a week and a half my issue has almost been resolved.
I’ll just show you the e-mail to save us some time.
I have heard back from the Brands Team, and based on the photos you have provided, they have said that this dress is authentic. That being said, we want to have your back, and I see that this is your first purchase. If you would like to send in the dress for them to review, I’d be happy to manually open the return request. Also, as a courtesy, Tradesy would be happy to reimburse you for the cost of repairs for the dress. All I would need is the email address associated with your account. Let me know your thoughts, and I can get this sorted for you 🙂 Have a great evening!
(One thing I have noticed about Tradesy Customer Service is that they are very big on smiley faces.)
So, that’s that. I’m not exactly sure how Tradesy’s Brands Team would be able to tell the authenticity of my dress based on a few iPhone pictures snapped in panic–but, hey, they say it’s authentic!
I don’t feel the need to send in the dress for review–having a name designer dress was never a big issue for me, it just happened to be that the dress I became obsessed with was by a name brand designer…
So, I guess I will be a Hayley Paige bride after all. NOT THAT IT MATTERS.
What can I say about my interaction with Tradesy…I’m really not too sure.
On the one hand, I am glad that their customer service team is resolving this issue and that they will reimburse me for the repair on the dress. I do realize that this was not Tradesy’s fault, it was the seller’s fault. And it does genuinely feel like Tradesy wants me back as a customer and that they are willing to make things right for that to happen.
On the other hand, while a week and a half might not seem like a very long time, this issue should have been a higher priority on their list–MY WEDDING DRESS HAS A FREAKING HOLE IN IT. Not to mention, my issue still isn’t completely resolved. I don’t understand why Melissa is asking for my e-mail at this point, considering we have been corresponding via e-mail back and forth for the past week and a half, but hey, at least I have it in writing that I will be getting some sort of reimbursement.
Overall, the issue will be taken care of by Tradesy, but I did feel like I had to kick and scream to get noticed by them, and even when I did that, it did not feel like the issue was too concerning to them.
I’m still not quite sure what to think of Tradesy. After this experience, I do feel weary about purchasing something from them, but my hesitance lies more within the sellers who are on Tradesy rather than Tradesy itself.
I guess only time will tell, but I will keep you all updated in the meantime!